Privacy Policy
This privacy policy describes how Café Helvétique collects, uses, and protects your personal data when you use our online platform and related services.
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Swiss data protection regulations.
Who We Are
Our online platform is operated by Café Helvétique.
Our physical address is:
8 Bahnhofstrasse,
Ground Floor,
Zurich, Zurich, 8001
Switzerland
Personal Data We Collect
We may collect various types of personal data from you depending on how you interact with our site and services. This may include:
- Information you provide directly: This includes data you submit when making an inquiry, placing an order for takeaway or catering, signing up for a newsletter (if offered), participating in promotions, or interacting with us via forms on our site. This data might include your name, contact information (like physical address or telephone if provided for orders), order details, payment information (processed by third-party payment providers, we do not store full payment card details), and any other information you choose to provide.
- Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how our site is used and improve its functionality.
- Information from cookies and similar technologies: We use cookies and similar tracking technologies to collect information about your browsing behaviour. Details on our use of cookies are provided in a separate section or a dedicated cookie policy on our site.
How We Use Your Personal Data
We use the personal data we collect for various purposes, including:
- To provide and manage our services: This includes processing your orders for takeaway, catering, or retail items, managing your inquiries, and providing customer support.
- To improve our site and services: We analyse usage data to understand user preferences, identify technical issues, and enhance the functionality and user experience of our online platform.
- For marketing and communication: If you have opted-in or we have a legitimate interest to do so, we may use your contact information to send you updates, promotional materials, or newsletters about our products and services. You can opt-out of marketing communications at any time.
- To ensure security and prevent fraud: We use information to protect our site, our customers, and our business operations from fraud and other illegal activities.
- To comply with legal obligations: We may process your data to comply with applicable laws, regulations, or legal processes.
Lawful Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract: To fulfil orders you place or provide services you request.
- Legitimate interests: For our business purposes, such as improving our services, marketing (where permitted), and ensuring the security of our site, provided these interests do not override your data protection rights.
- Consent: Where required by law, we obtain your explicit consent to process your data for specific purposes, such as sending marketing communications.
- Legal obligation: To comply with mandatory legal requirements.
Sharing Your Personal Data
We may share your personal data with third parties in limited circumstances:
- Service Providers: We work with trusted third-party service providers who perform functions on our behalf, such as payment processing, website hosting, data analytics, and potentially delivery services if applicable. These providers are given access to personal data only as necessary to perform their services and are required to protect the data.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
- Legal Requirements: We may disclose your data if required to do so by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organisational measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, please be aware that no security system is completely impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose for which it is processed.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These may include the right to:
- Access your personal data.
- Request rectification of inaccurate or incomplete data.
- Request erasure of your personal data (the right to be forgotten).
- Request restriction of processing.
- Object to processing.
- Request data portability (receive your data in a structured, commonly used format).
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with a supervisory authority (e.g., the Swiss Federal Data Protection and Information Commissioner or a relevant GDPR supervisory authority).
To exercise any of these rights, please contact us in writing at the physical address provided in this policy. We may need to verify your identity before fulfilling your request.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and for marketing purposes. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings or potentially via a consent mechanism on our site. Please refer to a separate cookie policy or section on our site for more detailed information about the types of cookies used and how you can control them.
Links to Third-Party Sites
Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our online platform is not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the physical address provided, and we will take steps to remove that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the revised policy on our site. We encourage you to review this policy periodically.
Contacting Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:
Café Helvétique
8 Bahnhofstrasse,
Ground Floor,
Zurich, Zurich, 8001
Switzerland